返金ポリシー

Returns

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help with our hassle-free returns policy.

 

1. Returns Eligibility:

  • Items must be returned within 14 days of receiving your order.

  • Items must be unused, in the same condition that you received them, and in their original packaging. Please make sure the original tags are still intact.

  • Goods should be placed in the plastic bag to protect it from damages during transit. No tape is to be attached directly to the product’s packaging.

  • We will not accept a return without the original receipt.

 

2. Returns Process:

  • To initiate a return, please contact us at info@monitaly.com within 14 days of receiving your order. Please provide your order number in the Subject Line and details of the item(s) you wish to return.

  • We will provide instructions on how to return the item(s).

  • Please securely package the item(s) you wish to return, including all original packaging and any accessories, and ship them back to us using a trackable shipping method. The return shipping cost is the responsibility of the customer.

  • Once we receive your returned item(s), our team will inspect them to ensure they meet our return eligibility criteria.

  • If your return is approved, we will process your refund. Refunds will be issued to the original method of payment.

 

*We do not accept returns on Sale items.
Shipping costs will not be refunded unless a mistake has been made by us.
For any help, including sizing advice, care information or if you simply wish to give us some feedback; find us at info@monitaly.com

What should I do if I receive the wrong product?
Please email us at info@monitaly.com and we will assist you.

If you have any questions or concerns about our returns policy, please don't hesitate to contact us. We're here to help make your shopping experience as enjoyable as possible!

Exchanges

  • If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange at info@monitaly.com. Exchanges are subject to availability

  • The product(s) you are exchanging must be returned to our warehouse within 10 days (20 days for international orders) of having received an exchange authorization.

  • If the item you wish to exchange is no longer available, we will process a refund for the returned item(s) according to our returns policy.

In the case of an exchange, we will cover the cost of shipping the replacement item to you.

We kindly remind you that returns or exchanges must adhere to the conditions outlined above. Any returns or exchanges that do not meet these criteria may be declined. In such cases, the package will be returned to you at your expense, and regrettably, a refund cannot be granted.

What should I do if I receive the wrong product?
Please email us at info@monitaly.com and we will assist you.

If you have any questions or concerns about our exchange policy, please don't hesitate to contact us. We're here to help make your shopping experience as enjoyable as possible!